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PRIVACY POLICY

1. Introduction

Building Approvals and Advice (BA&A) respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or contacting us, you agree to this Privacy Policy.

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2. Information We Collect

We may collect personal information when you contact us by phone, complete an enquiry form, or interact with our website.

The information we collect can include:

  • Your name

  • Email address 

  • Phone number

We do not collect sensitive information (such as medical or legal).

 

3. How We Collect Information

We collect information directly from you when you:

  • Submit an enquiry form on our website

  • Contact us by phone or email

Information may also be automatically collected through website analytics and cookies (see below).

 

4. Use of Personal Information

We use your information to:

  • Respond to your enquiries

  • Provide advice or services you’ve requested

  • Improve our website and client experience

  • Manage internal record keeping

We do not sell, rent, or trade personal information to third parties.

 

5. Website Analytics and Cookies

Our website uses Google Analytics, Google Tag Manager, and the Facebook Pixel to help us understand visitor behaviour and improve our marketing.

These tools may use cookies or similar technologies to collect data such as:

  • Pages visited

  • Time spent on the site

  • Browser and device information

You can manage or disable cookies through your browser settings.

Our site also includes embedded content such as Vimeo videos and Google Maps, which may set their own cookies according to their privacy policies.

 

6. Third-Party Services

We use a number of third-party tools to operate our business and website, including:

  • Wix – website hosting and CRM

  • Office 365 – business email

  • Jotform – online forms and data collection

  • Google Analytics / Tag Manager – site analytics and performance

  • Facebook Pixel – marketing and retargeting

  • BCS – cloud based project management software

  • Eway – online payment gateway

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These providers may store or process information on secure servers, some of which may be located outside Australia.
We ensure that any third-party services we use comply with appropriate privacy and data security standards.

 

7. Data Storage and Security

Your personal information is stored securely within:

  • Email correspondence

  • Wix CRM and Jotform submissions
     

We use SSL (https) encryption on our website and take reasonable steps to protect personal data from misuse, interference, loss, or unauthorised access.

We retain enquiry data for as long as necessary to provide services or meet legal obligations.

 

8. Access and Correction

You may request access to any personal information we hold about you, or ask for corrections if you believe it is inaccurate.
To do so, please contact us using the details below.

 

9. Complaints

If you have concerns or a complaint about how your personal information has been handled, please contact us directly.
We will respond promptly and work to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

10. Contact Us

If you have any questions, access requests, or privacy concerns, please contact:

Building Approvals and Advice (BA&A)
Suite 2/546 Gympie Rd, Kedron QLD, Australia
📞 Phone: 07 3265 4114
📧 Email: info@buildingaaa.com.au 

 

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

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